Returns Policy

You must email returns@imagebathrooms.co.uk and request a returns number so that we know to expect your return. You agree that if you send a return to us without a returns form and returns number you will pay a 20 pounds administration fee to cover the extra work involved in processing your return.

Returns Policy – Faulty Goods

All products supplied by Imagebathrooms come with a 12 month retailers guarantee. Any guarantee periods longer than this quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by Imagebathrooms. We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with Imagebathrooms. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost. In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturer’s after sales team and to speed up the process you can make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavor to resolve any problems for you. We will arrange for a repair or refund the cost of the goods and the delivery charge for all faulty goods notified to us within 12 months of delivery. Please contact customerservices@imagebathrooms.co.uk to discuss any problems..

All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection. For large pallet deliveries please be aware that the actual costs will be considerably higher than the 25.99 you are charged for delivery. For examples of actual costs Click Here If the product has been installed and used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you.