Terms

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. www.imagebathrooms.co.uk reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

Cancellation of Orders

If you cancel your order you will be given a cancellation number.
To cancel please email: customerservices@imagebathrooms.co.uk You must keep a record of this number. Orders are only canceled once this number is provided and any claims that an order was canceled will not be entertained unless a cancellation number can be quoted. Orders cannot be canceled once the order has been given to our warehouse for picking and packing. If you no longer require goods that have entered our warehouse system you will have to return them under the Returns Policy – Changed Your Mind. (See below). Please note that if you return the goods within 7 days in accordance with the Distance Selling Regulations then no restocking charge will be made.

Delivery of Goods

The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be effected in one or more installments. Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge of 20.00 poun.
If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and email customerservices@imagebathrooms.co.uk with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items. For large pallet deliveries please be aware that the costs will be considerably higher than the fee you are charged for delivery. For examples of actual costs Click Here